Cancellation & Refund Policy
Easy cancellations, transparent refunds & reliable support for your electronics and home appliance purchases.
At Bharath Electronics & Appliances (BEA), we are committed to providing a smooth shopping experience for TVs, refrigerators, washing machines, air conditioners and other appliances purchased online or from our stores.
Cancellations
Refunds
Support
Easy Cancellation Assistance
Requests reviewed before order processing or dispatch.
Damaged Product Support
Report within the policy timeline for quick resolution.
Secure Refund Process
Safe & timely refunds through trusted payment methods.
Brand Warranty Support
Support through authorized brand service partners.
1. Cancellation Policy
Cancellation requests can be reviewed only if made immediately after placing the order and before the product has been dispatched or installation process has started. Once the product is shipped or installation is in progress, cancellation may not be possible.
For cancellations, please contact our Customer Care team with your order details for assistance.
2. Damaged or Defective Items
If you receive a damaged or defective product, please contact BEA Customer Care within 7 days of delivery with your order details and images/videos of the issue. Our team will verify the concern and assist with replacement or refund as per product and brand guidelines.
3. Product Complaints
If you feel that the product received is not as shown on the website or not as expected, please inform our Customer Care team within 7 days of delivery. Our team will review your complaint and take the appropriate action.
4. Manufacturer Warranty Support
Products covered under manufacturer warranty will receive support through authorized brand service partners. BEA will help customers connect with the respective brand service team whenever required.
5. Refund Processing Timeline
Once the cancellation or refund request is approved, the refund will be processed within the applicable timeline based on payment method and banking partners.
Applicable Product Categories
This policy is applicable to the following product categories sold on BEA online and in-store.
Need Help?
Our customer support team is here to make your experience smooth and hassle-free.
We're here to help you!
- Cancellation assistance
- Return & refund support
- Product-related queries
- Warranty & service support